REFUND POLICY
Last updated October 25, 2026
Thank you for subscribing to Texeno. If you are not satisfied, you may ask for a refund of a subscription charge within 14 days of the charge, for any reason, once in any 12 months. Please see below for how it works.
REFUND WINDOW
You may ask for a refund of a charge up to fourteen (14) days after the date it was made. This covers Scholar and Lab subscriptions, monthly or yearly, and the $1 charge for the Scholar trial. Each charge for seats added to a Lab team later is a charge of its own: you may ask for it to be refunded within fourteen (14) days of that charge. We do not refund charges older than that, except where the law requires it.
ONE REFUND IN 12 MONTHS
We refund a plan charge once per person in any 12 months. The same account, the same email address (including its variants, such as with a +tag or, for Gmail, with dots) or the same card counts as the same person. These do not count toward the limit: a refund of a charge made by mistake, a refund of the unused part of a period after we reduce your plan, a refund of a charge for added seats, and a refund the law requires. To apply the limit we keep, for 12 months, a record that a refund was given: a non-reversible code made from your email address, a code from our payment processor that identifies the card without revealing its number, and the date. We keep it even if you delete your account.
HOW TO ASK FOR A REFUND
To ask for a refund, email [email protected] from the email address of your account, and tell us the date of the charge. There is nothing to send back.
REFUNDS
We will process your refund within five (5) days of receiving your request. For a charge for added seats, the refund is made once the team's people (members and open invitations) fit in the seats that remain: if they do not, we ask the team's admin to remove people or withdraw invitations, and we do it for them only if they ask us to; the five days then run from the moment they fit. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
CHARGED BY MISTAKE
If you were charged by mistake (for example twice), contact us at the details below to arrange a refund.
PAYMENT DISPUTES
If you dispute a plan charge with your bank or card issuer, we end the paid plan when the dispute is opened, as a refund does, and stop its renewal. If the dispute is decided in our favour, the plan is not restored, but you can subscribe again. Please write to us first: a refund is usually faster.
Please Note
Refunds are for a charge made in the last 14 days, and are paid back to the card the charge was made with.
If we reduce your paid plan in a way that is more than minor and you cancel within 30 days, we refund the unused part of your current billing period, as described in our Terms of Service.
We do not refund charges for an account or workspace that we suspend, downgrade or close because its use was outside fair use or broke our Terms of Service, except where the law requires it.
Referral rewards given as credit, plan time or storage have no cash value. If a charge that earned a referral reward (yours or someone else's) is refunded, that reward is cancelled, as described in the "Referral Program" section of our Terms of Service. A part of a charge that was paid with referral credit is not refunded in cash.
A refund of a plan's charges ends the paid plan: a refunded Lab team becomes read-only until it is renewed. A refund of a charge for added seats does not end the plan: the team keeps its plan with the seats it had before that charge.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at: